Efficient field operations management is an ongoing challenge for telecommunications companies. Service activations, fault resolution, and infrastructure maintenance require precise coordination and optimal response times. A leading company in the sector was facing difficulties in technician assignment, real-time tracking, and meeting service level agreements (SLAs). These challenges directly impacted customer satisfaction and operational efficiency.
To improve performance, the company sought a technological solution that would optimize its processes, provide better visibility of operations, and ensure agile and accurate execution.
Challenges Before Delego
-
Delayed Service Activations
Manual technician and route assignments caused delays in the installation of internet, landline, and TV services. -
Slow Response to Faults
Lack of optimization in incident management made it difficult to meet SLAs, especially affecting corporate clients. -
Inefficient Maintenance Management
Preventive checks on the network, cells, and nodes were planned with limited tools, impacting service continuity.
The Solution with Delego
By implementing Delego, the company was able to transform its key processes with smart tools for planning, assignment, and real-time monitoring.
-
Optimized Activations
Delego automates technician assignments, selecting the nearest and immediately available ones.
Route optimization reduces travel times and allows more daily installations.
Technicians use a mobile app to update the status of each service in real-time. -
Efficient Fault and Breakdown Management
Automatic prioritization of cases based on urgency and customer type (residential or corporate).
Real-time technician reassignment to meet SLAs.
Complete oversight of each incident’s status and resolution times. -
Infrastructure Maintenance Without Interruptions
Automated scheduling of periodic checks on cells, nodes, and network assets.
Efficient team allocation based on location and urgency.
Detailed reports and digital traceability of each intervention.
Results Achieved
- 20% more daily installations, reducing wait times for new customers.
- 35% improvement in fault resolution times, increasing customer satisfaction.
- 25% reduction in operational costs, thanks to better route planning and technician assignment.
Take Your Operational Management to the Next Level with Delego
If you’re looking to improve efficiency in telecommunications, optimize technician assignments, and reduce response times, Delego is the solution your company needs.
Schedule a demo and discover how to transform your operations with Delego.
About Intelligis
Intelligis is a leader in Latin America in GIS solutions for the digital transformation of businesses, integrating AVL services (Vehicle GPS), Georeferenced Data, Mobile Applications, and the Internet of Things (IoT) into its advanced platforms SmartMaps® and Delego.
It has clients in over 15 countries, including Panama, Costa Rica, Nicaragua, El Salvador, Honduras, Guatemala, the Dominican Republic, Colombia, Ecuador, and Peru, and implements solutions across Latin America.